Productiv Reveals Shadow AI in 76% of UserTesting SaaS Stack

UserTesting is a customer experience insights company with a global presence, customers of every size, and the SaaS stack to match. When previously approved vendors started deploying AI functionality, they needed a quick and reliable way to reveal, classify, and review the ungoverned AI in their perimeter.

Marty Brej, SVP of Corporate IT & Data Warehousing, turned to Productiv's AI Visibility to:

• Provide an objective, comprehensive view of their AI exposure.
  Productiv AI Visibility immediately revealed the extent of unapproved AI functionality, highlighting applications with the riskiest AI capabilities.
  
• Conduct an accelerated first pass assessment of every AI-enabled application.
  What would have been a months-long spreadsheet exercise became a structured and authoritative process completed in weeks.
• Provide meaningful and context rich updates to legal & executive stakeholders.
  With a clearly defined list of where to look for AI risk, they were able to provide confident & accurate progress reports to leadership.

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