Case study
Productiv + Uber
How effective management of SaaS powers operations for Uber


Managing SaaS and employee experience for over 35,000 people
Challenges:
- Static View of SaaS Portfolio
- Rapid Company Growth
- Difficult to Adapt to Changing SaaS Landscape
- Limited Visibility of Actual Usage and Value
Results:
- Improved SaaS Management Processes
- Better Cost and License Management
- More Agile and Dynamic App Portfolio
- Increased Business Value
Founded in 2009, Uber may be best known for pioneering the ride-hailing business, but the company has expanded into food delivery, freight transportation, and even scooter rentals. Uber’s scale is massive, with over 600 offices globally and over 35,000 people.
The IT platform to support this large enterprise is even bigger – the company has over 1,000 SaaS applications. Uber needed IT to be both fast and agile since the company was onboarding more than 1,000 people per month. Uber needed to keep pace with the rapid speed of employee growth, new apps, and security concerns. Simply put, they needed to be able to manage their software portfolio in a much more systematic and dynamic way.
"Productiv’s feature-level visibility into SaaS application engagement gives us a complete picture of how employees use applications to do their jobs, enabling our team to focus adoption efforts on the applications that drive maximum value.”

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