Product Update Hub
Enhancements to workflow collaboration
You are now able to fully customize when stakeholders are brought into a workflow, Slack, or Teams channel. While ensuring that stakeholders and admins are included in the workflow is critical, bringing them in too early can create noise and cause notifications to get lost. With granular notification controls, you can now guarantee that stakeholders and executives are looped in exactly when they need to be and no sooner, reducing noise and increasing efficiencies.
Dynamic step assignments in workflows
Users can now configure workflows to dynamically assign steps to users. For example, you may now configure the workflow to assign a step to the department head of the requestor, reducing manual reassignment and streamlining workflows.
These configurations allow workflows to be much more intelligent and customizable based on the specific needs of the request. It allows you to define more complex and robust workflows that are dynamic based on real-time inputs from form responses.
Ironclad Smart Field support
Users may now configure Productiv workflows to dynamically pre-populate and trigger Ironclad workflows with the data available from Productiv. Contract costs, form responses and other data gathered in Productiv workflows can be seamlessly transferred to Ironclad to grant users a streamlined experience when handing off to other teams for review and approval.
Workflow after Approval Step rejection
Workflow continuation after Approval Step rejection
Workflows are now even more customizable. Users now have the option to configure their workflows to continue instead of ending after an Approval Step is rejected.
This enables use cases like rejecting an approval until the requestor reduces the cost of an application. By defining alternate steps or actions to continue a workflow, instead of ending on rejection, users can create workflows that best suit their needs.
In addition, you can also use this feature for “offboarding.” While you may not be renewing an application, a workflow is still needed. It can be used to alert the proper stakeholders of the cancellation and notify legal to send a cancellation notice to the app.
Assign step to requestor or requestor’s manager
Our streamlined workflow build now empowers users to assign steps directly to requestors or their managers, eliminating the need for unnecessary meetings and follow-up calls. This allows workflows to gather additional information directly, such as purchase validation or manager approval, saving valuable time, and reducing manual efforts during the workflow.
Coupa invoice connector updates
The Coupa invoice connector has been improved to now allow you access to a more granular breakdown of spend line items. Now, view individual segment values — Department, Cost Center, Subsidiary, Location, and more — that make up the account code for each line item.
The connector now also maps segment codes into a readable string. For example, if you have “Accounting” coded as 1200, it will now appear as Accounting.
Understanding your SaaS spend across all applications is critical to achieving spend management success. By gathering all of your invoices in one place, you’re able to further generate robust reporting for all of your business stakeholders.
Box “signed” event
Track Box “signed” event
Productiv will now track the “signed” event in Box for when a document is signed inside of Box. This is in addition to earlier tracked events such as Created, Shared, Edited, and more.
New connectors Sept. 2023
Ironclad integration for renewal and intake workflows
Contract management is at the center of all spend decisions. Procurement and contract managers need to ensure that the latest version of contract terms are synced across all enterprise systems and that all subsequent spend decisions are in compliance with those terms. The new Ironclad workflow integration capabilities can help level up your spend management by:
- Triggering a workflow in Ironclad directly from Productiv and by tracking the state of the contract within Productiv
- Auto-syncing a finalized contract from Ironclad to Productiv at the end of the renewal cycle
- Aligning all stakeholders related to the contract renewal process in Productiv
In a typical procurement workflow, user requests invoke a series of approvals followed by a purchase order that is submitted to the vendor.
When a request to purchase has been approved in a workflow, a purchase order needs to be issued to the supplier. Typically, this is a two step process: completing and approving the workflow in Productiv and then creating the purchase order in Netsuite.
The business user would then need to track the status, owners, and action items of said purchase order. Once the order was fulfilled by the vendor, the supplier would provide an invoice that would then be brought back into Productiv.
The Netsuite integration allows users to eliminate those unnecessary steps and create a seamless process all within Productiv.
Custom webhooks integration
Knowing when a task is completed in a third party application is a key part in streamlining your workflows. This custom integration step can be used to integrate Productiv workflows with any third party application, whether it's a CLM, ERP, ticketing system, or more.
Tracking statuses of external systems allows users to level up their efficiency and get even more out of Productiv.
The custom webhooks push data from a Productiv workflow to any 3rd party app and can be easily integrated using an iPaaS (Integration Platform as a Service) tool like Zapier/Workato, giving you immediate access to a large library of applications.
Many teams use Jira projects as part of their renewal and intake processes. Now, they’re able to adopt Productiv workflows without disruption to these existing processes. This integration reduces the need for change management by seamlessly syncing data between Jira and Productiv.
Key capabilities include:
- Automatically creating a Jira ticket as part of a Productiv workflow
- Easily tracking the status of the Jira ticket from Productiv
- Automatically pulling attachments uploaded to Jira back into Productiv
- Automatically continuing a workflow once the Jira ticket is resolved
- Creating multiple Jira tickets simultaneously
- Compatible with Jira software and Jira Service Desk
Watchers for intake workflows
Adding watchers for intake workflows
Users can now add watchers to any workflow step. These users will not be assigned any tasks, but will be able to receive all Slack, MS Teams, and email notifications regarding a workflow's progress. This gives key stakeholders the information they need to stay in the know and up-to-date with app renewals or intake requests without adding an additional task on their to-do list.
Watchers can also be added conditionally, such as only adding executive watchers for workflows greater than 1M in spend.
Productiv Core and Productiv Enterprise Suite
Introducing Productiv Core and Productiv Enterprise Suite
Your data is only as good as what you’re able to do with it. By implementing workflows into every step of your processes, you can level up your data to increase efficiency, optimize spend, and reduce unnecessary steps.
Productiv Core has been built with the basics every business needs to succeed. It features the SaaS management capabilities you know and love, like license reclamation workflows, now with added renewal workflows to help you manage and renew what you own more efficiently.
Productiv Enterprise Suite has been built to help you do everything. It includes all of the features of Productiv Core, in addition to purchase workflows and app access management. These allow you to provision and ensure employees quickly gain access to the licenses they need to do their daily work. And only those licenses. It’s here to help you manage, renew, and also procure.
AppCenter now through Productiv Home
AppCenter is now available on the Productiv Home page
AppCenter, which was previously an add-on, is now included as part of Productiv Enterprise Suite and can be accessed through Productiv Home. Through the App Access Management, businesses will be able to utilize more advanced features for managing app intake, purchases, and workflows so they can get the most value out of their data.
ELM now part of Core
Elastic License Management (ELM) is now included with Productiv Core
Productiv Core helps you manage and renew at scale. Including ELM as part of Core provides you with critical management capabilities so you can actually put your data to action.
Introducing provisioning connectors
In our ongoing commitment to deliver the best possible insights and data to power essential decisions, we’re thrilled to introduce the new provisioning connectors. This type of connector retrieves the number of provisioned users directly from an application. Precise data on the number of provisioned users supplements single sign-on (SSO) data about users logging into applications.
Provisioning connectors for Lucidchart, Figma, Databricks, Calendly, and Ironclad are available, with additional connectors on the way. These provisioning connectors are in addition to engagement connectors that collect granular usage and provisioning data from applications.
Custom branding in AppCenter
AppCenter, now with custom branding
The Productiv AppCenter is where employees go to discover and access the tools they need in minutes. Now, users have the power to rebrand AppCenter with their company’s brand colors and logo, so employees know they’re in the right place to explore IT-vetted applications that help them get their jobs done.
Edit contract IDs
Contract IDs are typically based on a purchase order number or contract number. However, this can prevent users from easily identifying a contract in certain cases, such as when an app has multiple contracts.
Users can now edit these contract IDs to assign a value that allows them to quickly identify the correct contracts and easily reference them in procurement workflows.
View contract detail badges
Users want a quick way to see what has happened with a particular contract.
When viewing the contract details for an app in Productiv, users will now see badges that indicate whether a contract was validated, its renewal state, and if it has been auto renewed or terminated and when.
Calculate cost avoidance
Users want to capture the avoided costs associated with contracts that aren’t renewed.
Productiv now suggests the total contract value (TCV) of the current contract as the cost avoided. If the user believes a different value more accurately represents the cost avoided, they can adjust it.
See renewal savings
Users want to quickly view the cost savings they are realizing from renewals.
Users can add a new widget based on the renewal report to their dashboard. They can decide whether to see renewals and associated savings for the previous 30, 60, or 90 days.
Update renewal report cost savings
When a user wants to edit the cost savings for a renewal, they should be able to change amounts immediately. The renewal report now allows users to update the cost reduced and cost avoided amounts from the page itself. Users can click on the columns and enter the new values.
Create and schedule reports for delivery
Users want to create reports, schedule them to be run on a regular cadence, and have them delivered to a list of users.
Productiv has added a new Reports page where users can create new reports and see all existing reports in the Reporting Library. In addition, users can create and subscribe to reports directly from the App List page.
Create one-time, daily, weekly, or monthly reports using templates based on Productiv-provided app portfolio views, expense transactions, user app access, and renewal report with cost savings, as well as custom views. Notify users of reports via email and Slack, and save reports to a folder on Google Drive.
Track and update the status of renewals
Users want to keep stakeholders aware of how renewals are progressing.
With the renewal tracker, users can manually change the renewal status, add notes, and update important information such as termination date and cost savings.
Manage the renewal from reviewing to renewing to completed or deciding not to renew. Create an audit trail of renewal status changes and notes entered at each status change. Alert app contacts and other subscribers of contract notifications automatically when the renewal status changes. Capture cost savings when status is changed to completed or won’t renew.
Report on renewal savings
With the release of the renewal tracker, users need a way to see their cost savings and the value they have created for their organization.
We added a Renewal Report tab to the Contract home page. Users can search and filter their cost savings for the past 90 days or for a particular application. The report will list cost savings recorded in the renewal tracker and from renewal workflows in Productiv App Procurement Hub.
Quickly see contract status
With the number of contracts users have to keep tabs on today, it’s important to be able to see the state of contracts at a glance.
We had added a new column to indicate the status of the contract, including whether the contract requires validation, has completed validation, or is flagged for further follow-up.
Contract view columns
Reorder contract view columns
Everyone has different preferences on how they prefer to see information surfaced and organized.
We’ve made it easier for users to reorder columns in the way that works best for them, so they can easily see data they care about most.
Exclude single-channel guests from Slack data
Exclude single-channel guests from Slack engagement data
Organizations often invite external collaborators as single-channel guests to collaborate on a specific objective or project. Since these licenses are free, Slack admins liberally invite these collaborators. Since these licenses don’t have a cost, many of the organizations don’t want single-channel guest licenses included in usage and provisioning insights in Productiv.
We’ve updated the Slack connector to provide an option for filtering out single-channel guest licenses when retrieving provisioning data from Slack.
Total contract spend with renewal groups
Identify total contract spend with renewal groups
To efficiently manage contracts, users need to be able understand total contracted spend for each contact end date at a glance. Having every contract line associated with an app displayed can be difficult to sort through, especially when reviewing contracts for hundreds of apps.
The Contract home page has been enhanced to group contracts for an app that come up for renewal at the same time. These renewal groups gather together separate contract lines, such as addendums and true-ups, to help users easily navigate through contracts on the page.
By default, renewal groups are now shown on the Contract home page. Users can expand a renewal group to see all contract lines and their details.
TCV and ACV views on the Contract homepage
See TCV and ACV on the Contract home page
Users need to be able to understand their total contractual commitments on an annual basis.
To help, the Contract home page has been enhanced to support ACV (annual contract value). Users can now see, on a yearly basis, how much their contracts cost them to own and operate. Users will also still be able to see contract term spend, now noted as TCV (total contract value).
Fiscal YTD metrics views
View Fiscal Year to Date metrics two ways
For users who have spend-based metrics (vs. GAAP expense-based metrics), viewing expense data by “after books close for the month” isn’t always helpful. It’s important to see more recent metrics based on an “as-of” date.
Users can now select how they would like to calculate their Fiscal Year to Date metrics within Productiv — either based on the as-of date or after books close. The settings and main product pages now also provide clarity on what the Fiscal Year to Date means in the context of given dates via tool tips.
New and improved engagement connectors
Get more data with new and improved engagement connectors
Productiv is here to empower users with the most comprehensive data available on app usage to drive better decision making. As such, we are constantly improving and adding new connectors to help organizations understand how teams are engaging with the features of apps across their portfolios.
Slack connector now supports Business+ workspaces
Slack recently made their reporting API available in their Business+ plan . We have upgraded our Slack connector to use these capabilities to provide usage data on Business+ users. This connector allows Productiv users to view richer information regarding Slack usage.
We are happy to announce the general availability of the official SurveyMonkey connector. This connector is approved in the SurveyMonkey marketplace and does high-performance data retrieval.
Zoom Phone connector
Our Zoom Phone connector is now generally available for all users to access through the connector library.
Audit logs to track changes to fields in Productiv
Users want to know who has made changes to a custom field, label, or note and what the changes were.
Productiv now automatically tracks the change history for these fields. Users will see a visual icon indicating the field has an audit log. They can drill into the audit log to see when the change was made, who made it, and what the previous value was, if it was an update.
Attributes Import APIs
Users want to keep attributes of apps — including app tags, custom fields, and app owners — up to date in Productiv when the primary source for these fields is located and updated in another solution, such as a homegrown solution or an enterprise asset management solution.
The new Attributes Import APIs enable customers to programmatically update and delete attributes for an app in Productiv. The APIs can be used to update the contents of the app status, app rationale, labels, and notes attributes, the values of custom fields, and the users for app contacts. In addition, the APIs support deleting the value currently assigned, rather than updating it.
Along with the existing Apps Data Export APIs, users now have the ability to read and write app attributes, enabling them to keep this information in sync with other platforms and systems.
App Portfolio toggles
App Portfolio toggles for app visibility
Inactive apps are hidden by default on the App Portfolio page. Inactive apps are generally no longer used, or Productiv does not have sufficient current data to indicate active usage of the app. While inactive apps could be found by searching for the app, they couldn’t be displayed in the list on the App Portfolio page.
The App Portfolio page now includes a setting where the customer can specify whether to show active apps, apps with delayed data, and inactive apps through toggles for each option. When the customer creates or saves a custom App Portfolio view, their selections for the toggles are saved with the view for easy recall and sharing.
Custom views for App portfolio
Custom views on the App Portfolio page
Users want quick access to the custom views they created. Now custom views appear before Productiv-provided preset views in the views library.
Productiv App Procurement Hub
The Productiv App Procurement Hub is now generally available to help teams take the friction out of buying and renewing software. It’s here to provide a process that automates workflows, aligns stakeholders, and surfaces the data and insights needed to drive stronger negotiations.
View spend based on GAAP-compliant expenses and by fiscal year
The best way for users to align internally is to have consistent metrics that speak to the way their business is run today. This means introducing GAAP (generally accepted accounting principals) expenses and an organization-wide fiscal year to help businesses accurately track the operational costs of owning and operating software.
For select organizations that have NetSuite, we are deploying an all-new GAAP-based NetSuite connector that allows users to query for software expenses, including associated amortization. By connecting this new connector, users will instead see GAAP-based expenses in their respective dashboards within Productiv.
As a part of this release, all users not using the new GAAP-based NetSuite connector will be moved to fiscal year cash-based metrics (e.g. invoices, expense reports, bills, etc.) with existing spend data summarized on an organizational fiscal year. This fiscal year is set at the organization level and will filter down to experiences, such as the Spend Widget.
GAAP expenses by fiscal year
It’s critical that IT and finance teams speak the same language. SaaS spend based on invoices aren’t compliant with US GAAP standards. As such, finance, IT, and other teams cannot align because finance uses their GAAP expense data for planning and budgeting.
GAAP expenses by fiscal year tracks and displays SaaS spend for the organization’s fiscal year from expenses in US GAAP. It enables finance, IT, and business areas to align on SaaS spend based on how finance and teams plan and track expenses across the company.
- New NetSuite GAAP connector retrieves GAAP-compliant SaaS expenses in the currency specified in Productiv
- An organization-wide fiscal year different from the calendar year can be specified for an organization for all users
- Expenses by fiscal year-to-date and previous fiscal year can be viewed for apps and suppliers
Fiscal year spend reporting for non-GAAP spend
For many organizations, the fiscal year is not the calendar year. As such, viewing spend for the current calendar year won’t match payments in a company’s annual reporting period. Additionally, high-value expenses in the prior fiscal year can disappear from a rolling 12-month spend window.
Organizations not utilizing the NetSuite GAAP connector will continue to view non-GAAP SaaS spend. However, Productiv now displays that spend for the current and previous fiscal years, rather than the current calendar year and previous 12 months. Organizations can specify their fiscal year in Productiv if it doesn’t align to the calendar year.
App Portfolio updates
Track contract changes and additional information about the app portfolio
It’s now easier to find the insights you need in Productiv with contract audit logs, notifications for deactivated app contacts, app descriptions on the App Portfolio page, and custom fields for currency and hyperlinks.
Contract audit logs
When it comes to contracts, users want to understand what contract field was changed, to what value, by whom, and when.
Productiv gives users insight into what changes have been made to a contract, down to the specific field. For changes made at the line item level, Productiv now provides a line number for every entry in the table. This makes it easy to determine which line was edited, removed, or added.
Change deactivated app contacts
When an app contact leaves the company, users need to know which apps need a new contact to be assigned and quickly update app contact information.
For organizations that have mapped the termination date field from their HR system in Productiv, users will now see visual indicators if an app contact is no longer an employee. They can replace deactivated app contacts for a specific app or for many apps through a bulk update.
It can be difficult to understand what an app is and its purpose from the app name alone.
The App Portfolio page now has a column to support app descriptions. Now, users who are collaborating on which apps to optimize can understand more about the apps, its purpose for the organization, and which teams use it.
Custom fields for currency and hyperlinks
Users want to add custom fields to capture additional currency-related and external information for apps.
When creating a new custom field, users can now specify the field as containing a currency or a hyperlink.
Modified license optimization recommendations
Get modified license optimization recommendations for apps with limited APIs
We have updated provisioning and renewal recommendations for the following apps:
- Jira Server
The recommendations are now based on SSO data because the APIs (application programming interfaces) provided by these apps don’t currently support robust user activity reporting. We are working closely with the app vendors to improve these APIs. High integrity and secure data collection is a top priority at Productiv, and we will continue to keep our user base updated about improvements to these APIs.
The Productiv Elastic License Management add-on has been improved with provisioning workflow APIs. A new GitHub Enterprise connector has also been introduced and enabled bulk uploads for app contacts.
Elastic License Management (ELM) provisioning workflow APIs
Users want to use Productiv provisioning workflow data to take actions in other apps.
The APIs allow users to programmatically get recommendations from ELM workflow execution to then take action in their identity and provisioning systems per their business rules. The APIs can also be used by workflow systems to trigger a customized deprovisioning workflow per the organization’s needs.
These APIs support:
- List provisioning workflows. Query the entire list of provisioning workflows configured on the account.
- List provisioning executed summaries. Query a list of provisioning workflow execution summaries for an app instance for a time range.
- Get provisioning workflow execution. Query a specific provisioning workflow execution summary.
- List provisioning workflow execution users. Query the list of users affected by a provisioning workflow execution.
New GitHub Enterprise connector
GitHub Enterprise allows a user with a single license to access multiple instances of GitHub within their organization.
The new connector supports reporting on active users in situations where users access multiple instances of GitHub. A user accessing multiple instances is treated as one active user.
Bulk upload app contacts CSV template
Bulk upload app contacts CSV template now includes all apps
Users want to bulk upload app contacts for apps that don’t yet have app contacts.
The bulk upload template now includes all apps discovered in an organization’s instance, including apps that don’t have existing app contacts.
Easily monitor renewal information and contract processing
Visibility is critical for effective contract management. Users can now filter upcoming renewals by month, distinguish between original contracts and auto-renewal contracts, and track the progress of contracts in process.
Filter contract renewals
Filter contract renewals by month
By clicking on a specific month in the chart about upcoming renewals, a user can now filter the contracts to show the renewals for that month, making it easier to plan and take action accordingly.
Track contract processing
Track the processing of contracts
Users want visibility into which contract files are being processed by Productiv and the processing state for each file.
Productiv has added the ability for users to view the state of their contracts in the processing queue from a new contract processing page. They can see if Productiv has processed a file they have uploaded, or if the platform has selected the appropriate file from a contract lifecycle management (CLM) tool, such as Ironclad.
The processing page supports filtering, sorting, and searching to help users easily find files. Quickly see if any contract files are marked as needing more information or if a file was incorrectly identified as not a contract.
Create contracts from auto-renewals
Users want to maintain a history for auto-renewing contracts that allows them to see the previous contract details, including contract dates, prior to the auto-renewal.
Now when a contract auto-renews, Productiv will create a new contract for the auto-renewal with the new contract dates. The auto-renewal contract will have the name of the original contract along with a sequential number indicating the number of times the original contract has been auto-renewed. The original contract and previous auto-renewed contracts will retain their details, including contract dates.
If a user wishes to delete the auto-renewal contract, they can use the contract deletion functionality described in the following section.
Quickly make contract data changes with new self-service capabilities
It’s now easier than ever for users to take more ownership over their contracts with renewal status edits from the contracts home page and the ability to delete contracts from Productiv.
Edit renewal status
When the decision is made to renew — or not renew — a SaaS app, users want to update the renewal status for the contract with as few steps as possible.
To easily change the renewal status for a contract, Productiv has made the renewal status an inline, editable field on the contracts home page. Now, users can change the renewal status by clicking on the current status for an app’s contract without having to navigate to the app. Users are able to change the status as needed as renewal decisions and outcomes change. For example, you can switch the status from “Won’t Renew” to “Renewing – Completed.”
Delete unneeded contracts
Previously, if a contract was mistakenly added to Productiv and should be removed, the user would need to contact Productiv to delete the contract.
To help users maintain contract data on their own, Productiv now allows them to delete contracts directly, including auto-renewed contracts.
Benefit from custom field and connector improvements
Create and rename custom fields
Users want to easily create custom fields directly from the App Portfolio page, rather than modeling the custom fields in a spreadsheet.
To streamline the creation and naming of custom fields, Productiv has added inline creation and renaming of custom fields to the application list on the App Portfolio page.
- Creating a custom field: From the application list, users with admin privileges can add and name a new custom field. The custom field supports one of these data types: text, number, date, single select, or multi-select. For single- and multi-select custom fields, users can then specify the allowed values for the fields.
- Renaming a custom field: Users with admin privileges can rename the custom field by changing the column name in the application list.
Utilize newly-enhanced connectors
Productiv has enhanced the connectors (integrations) for several applications, including:
- PagerDuty: Employees who are on work schedules may only use PagerDuty during times when they are scheduled. Productiv determines scheduled employees through the PagerDuty integration and exempts them from license deprovisioning recommendations.
- Zoom and OneLogin: Productiv added scaling improvements for large enterprises.
- Netskope: Productiv upgraded the connector to use the new version of the Netskope API, which supports more granular access permissions.
New contracts homepage
We’ve added a new page for all things contracts. Now, you can easily sort and view contracts to quickly find what you need.
- Search, sort and filter various contract metadata such as vendor, start date, end date, and cancel by.
- See status of all contract files being processed in the queue.
- Filter your view of contract data, then view it in table, graph, or calendar format.
- Use two all new widgets for TCV spend and upcoming renewals.
- Get quicker insights with two new contract data columns for contract state (active, expired, future) and auto-renewal cancelation opt out date.
Add and edit enhancements to contract data
Add and editing enhancements to manage contract data
Maintaining a healthy SaaS portfolio requires consistent management of SaaS contract data. To help with this, Productiv is further enabling users to easily stay on top of contract needs.
- Contract Add Enhancements. Add new contract data and associated PDF into Productiv directly, or add a new contract directly from the app Contracts page, the Contract home page, or Settings.
- Box Contract Connector. Connect Productiv to a file directory in Box to view Contract file details only, with no ability to copy or download.
- Contract data added to Reseller reports. Users can now see Reseller spend and contract details from the Supplier page’s Resellers tab.
- Contract Editing Enhancements. Save time by using our contracts editor to update contract fields, such as cost/license. We automatically recalculate totals such as total cost
- Contract Validation Enhancements. To prevent multiple users from flagging the same contract issue, Productiv applies a flag icon to anything that’s been edited. We track the userID of the user who flagged the issue and provide brief update details.
Reseller report to optimize SaaS suppliers
Now enhanced with contract spend data, your Reseller report provides visibility into SaaS reseller contracts in one place, with associated details to use for reseller reviews.
Granular app insights
We help organizations get up to 100% visibility into SaaS app usage, spend, and engagement by combining data from across the organization with rich employee engagement insights. We’ve made a number of improvements to make it even easier to surface these insights.
Default AppList views
New default AppList views
We know that managing SaaS portfolios can be a daunting task. To make it easier, we analyzed the rich trove of insights our customers have discovered from Productiv, as well as those of our own Insights team, and codified them into five new default App table views:
- Apps with high spend but low usage
- Apps with upcoming renewals
- Apps with contracts
- Apps with expenses
- Apps to put behind SSO
Use these default views as they are, or use them as a starting point in Productiv, and modify them to make them your own.
New AppList enhancements
We’ve added multiple new elements to the AppList to enable users to capture more details and get more data at a glance.
- Add custom fields. Add, edit, or remove custom fields from the AppList table.
- Publish custom views. Share custom views across the organization to streamline collaboration.
- New “retired” app status. Now you can track SaaS apps that are soon going away.
- New columns and custom fields. We have expanded the set of data points available throughout our product, such as on the Teams page – where they add insight into your analysis of what apps are used by a particular team.
- Filter portfolio on dates. Get a jump on upcoming app renewal dates using the dates filter to sort them. You can also add dates to your own custom fields.
Quickly search for apps and more with a new shortcut
Searching for an app is one of the most common things users do in the product. To make this easier than ever, we’d added a keyboard shortcut (Cmd + K) to display the search box and quickly locate what you need.
Addition to AWS Marketplace
Now on AWS marketplace
At Productiv, we are constantly building new relationships to help customers unlock the most value from their SaaS portfolios. We are excited to announce that Productiv is now available on AWS Marketplace.
AWS Marketplace is a digital catalog with thousands of software listings from independent software vendors that makes it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). The solutions available on AWS Marketplace have been rigorously vetted and validated as secure and reliable.
With Productiv now on AWS Marketplace, AWS customers now get easier access to Productiv. In addition to an accelerated purchasing process, AWS customers gain consolidated billing and license management to further streamline the purchasing process.
AWS customers who are part of the AWS Enterprise Discount Program (EDP) receive credit toward their EDP commitments by licensing Productiv.
What’s more, customers who purchase Productiv can use it to identify hidden software spend in employees’ expense reports. Legitimate spend on SaaS applications required by the employee or department can be discussed with the organization’s AWS account manager to determine if the software could be acquired through AWS Marketplace. By purchasing this software through the digital marketplace rather than expensing it, customers can receive credit toward their AWS commitments.
Visit the listing on AWS Marketplace to learn more.
New refreshed UI
Customers require a system of record that is accurate and provides the richest insights for SaaS decision making. The latest features offer the necessary granular insights, accuracy, and personalization teams can depend on to achieve the most SaaS value and include:
- New UI — Updated Navigation and Page Layout for more engaging user experience across all pages
- New UI — Updated Search Experience for smarter discovery
- New UI — Connector Library for connector discovery and status management
- New UI — App Portfolio Views for easily creating and sharing customized app portfolio views with stakeholders
- Contract Validation & In-Line Editing for validating and correcting contract discrepancies in real time for greater accuracy
Export APIs Integration
New export APIs integration
Productiv enables procurement, IT, and business leaders to confidently manage renewals with the deepest employee app usage insights. These industry-leading insights go far beyond log-in activity and license count, leveling the playing field come renewal conversations. Access this data with ease through the new export APIs integration, for easily sharing Productiv data with other applications to ensure SaaS data is accurately integrated in the broader organizational context.
The Dashboards view is now the home page seen when you log in to Productiv. This view provides a high-level overview of an entire portfolio with customizable widgets you can click into for more insight.
Provisioned spend metrics
Provisioned spend by employee and team
Customers can now see their total SaaS spend by team and average SaaS spend per employee. Provisioned spend metrics, based on contract spend data, enable customers to easily understand how teams (such as Marketing or Sales) are spending on SaaS.
These insights allow you to compare spend between departments, identify areas of overspend, and lead data-driven conversations with line-of-business leaders.
New features include:
- Provisioned spend metric on Teams Page
- Provisioned spend per user metric on Teams Page
Contract editing gives customers the ability to own their contract data. With contract editing, a customer can edit an existing contract uploaded to Productiv within the application using a simple editor form. The editor allows customers to make changes to fields such as start and end date or auto-renewal. It also gives them the ability to add additional line items and define whether those line items will auto-renew or not.
The contract editor allows Customer to edit:
- Contract ID
- Start date
- End date
- Buyer contact
- Seller contact
- Line item details
With contract validation, our teams can now proactively reach out to customers and identify areas of the contract that they need to review. The process of marking a contract as valid, which leaves a permanent stamp of the user and time of validation, has also been streamlined.
Contract issues can be flagged along with a screenshot and annotations for expedited resolution. Customers are notified through email (or via the preferred contact method noted). Customers can also subscribe to notifications around contracts that need review or contracts that failed to process, so they are always in the know.
Access Productiv data with Export APIs
Third-party developers can now use our brand-new Data APIs to programmatically access Productiv data and insights to drive clarity and decision making. This gives your organization the ability to integrate the power of Productiv into the broader organizational context. There are now two powerful endpoints to help you gather information about your app portfolio in real time including App List & App Details.
New Connectors Sept. 2022
New finance connectors
Productiv seamlessly connects to hundreds of sources to give you a complete picture of your SaaS portfolio. These connectors enable you to analyze the SaaS tools in your organization across multiple dimensions, such as spend, licensing, usage, security, team, and more.
These integrations have been expanded with financial software to increase visibility and insights into SaaS purchases made across the organization.
The latest finance connectors include:
- An improved connector for Concur Expense and a new connector for Concur Invoice. Both are certified and available on SAP Concur App Center
- A new invoice connector for Sage Intacct certified and on Sage Intacct Marketplace
- A new expense connector for Fyle
Customizable App Portfolio Views
App Portfolio Views allow you to create purpose-driven, customized views of your portfolio, i.e. a select set of apps with the relevant information. It’s now easier than ever for users to customize their App Portfolio, create several Views, and share them with different stakeholders. The filtering experience has also been revamped to be in line with best-of-breed apps, such as Notion and Airtable, making it simple to select the set of apps you care about.
- Access all your Views with a dropdown (Productiv curated and custom Views)
- A new Productiv-curated My Apps view to see the list of apps where you are a named app contact
- Create and save your own Views
- Share your Views with other users via a link or screenshot
- A revamped filtering experience with new filtering UI at the top of the App List, no longer hidden at the table level
- Mark a View as a favorite. This will be the View that you’ll see when you go to App List
- App List is now “App Portfolio”
App List Enhancements
It is now easier to customize your App List page to reflect the data views your business needs with added capabilities such as expanded filtering support to more fields, ability to reorder App List columns, enhanced filtering logic, and app descriptions on the app overview page.
- Filter by App Name: Easily filter down to the list of apps you care about. IT often cares about a subset of apps and only wants to see those in the App List table.
- Filter by Custom Fields: Filtering support enabled for all custom fields. Customers upload critical information as custom fields (e.g. Cost Center) and want to filter on that.
- Filter by App Contacts: Easily filter down to the list of apps based on who manages the app. E.g. IT contact.
- Enhanced Filtering Logic: All App List filters can now find the entered search term if it exists anywhere in the options, and not just the beginning (e.g. if you enter “Workspace”, it will now find “Google Workspace” which wasn’t the case previously).
- Reorder Columns: Reorder the App List columns to arrange them exactly how you want to see them.
- App Description on the App Overview Page: We now show a brief app description on each app’s overview page to help IT get a quick sense for what the app does.
We have enhanced the App List filtering capabilities for columns that can have multiple values, such as Data Source (SSO, Social Logins, Engagement, etc). You can now filter down to any combination of values, similar to how you can with spreadsheets.
- Enhanced filtering on Data Sources and App Contacts
- Example: To find apps that have Social logins only
- Deselect All
- Search for Social
- Select the “Social Logins” checkbox
- Example: To find a combination (e.g. Social Logins, SSO)
- Deselect All
- Search for Social Logins, SSO
- Select All
- Example: To find all apps that contain Social Logins (earlier functionality)
- Deselect All
- Search for Social
- Select All
Simplified App List views gives you a streamlined space to view your data, and is now standardized on the full list view. A discovered apps view is also directly available to make it even easier to find newly discovered apps.
- Added Discovered Apps tab to the full list
- Removed Summary View
- Removed App List chart
- Removed Add connector button and banner
Custom Dashboard Enhancements
Custom Dashboard views have been elevated with the addition of the Spend Widget. This enhancement allows customers to specify a Fiscal Year End and view spend trends on a Year-over-Year basis. This spend can be inclusive of both Expense and Invoices Paid, or filter down to one of the Spend types. In addition, the user can view Spend by various pivots including: Application, Vendor, and App Category.
- Specify Fiscal Year
- Visually compare YoY Spend by Invoice, Expense, or both
- View Spend by Pivots: Application, Vendor, Category of Spend
Benchmarking provides organizations the insights needed to effectively understand and negotiate app contracts. The recent additions to benchmarking views allows customers to see benchmarks compared to their cohort (customers who have purchased similar amounts of the same product), and just how far above or below as a percentage of the median of their cohort (center of the distribution).
Permissions: You need to have at least Basic User permissions to view contract benchmark data. Benchmarks will only be visible for supported apps where you have an active contract in the product.
Data Trust Enhancements
Roll-Up reporting provides a powerful unified view of app activity across instances, enabling license optimizations and recommendations against active and provisioned licenses. Customers can now customize which instances get counted towards the App Roll-Up and bypass aggregate reporting on non-applicable instances such as test, dev, and sandbox environments. The excluded instances will continue to be tracked and available for customers to review separately.
- Exclude app instance(s) from the Roll-Up
- Add comments to provide context for the decision
- Option to include back the excluded instance at any time
- Permissions: You need to be at least App Admin to be able to include / exclude
Google Social Login Enhancements
Separated Social Logins
Google Social login activity is now separated from managed SSO activity. Productiv now shows Google Social login data as a separate data source that users can select and view, similar to engagement data and managed SSO data.
- A new Social logins roll-up that is separate from SSO logins
- Active and provisioned license for SSO will not counts Social activity
- Recommendations unlocked for SSO view which previously required users to select a managed SSO source to view recommendations
New Connectors July 2022
Concur Invoice Connector
Gain visibility into your organization’s app spend via Concur Invoice. Customers can now programmatically ingest data from Concur Invoice and automatically detect spend associated with a particular app, vendor, or reseller into Productiv dashboards.
Enhanced Salesforce Connector
If you’re looking for better visibility into additional licenses in SFDC, customers can now see provisioned users for Permissions Sets and Managed Packages on the Overview page of the Salesforce connector.
The Showpad connector fetches engagement data automatically and is able to track engagement events such as app opened, shared space interactions, asset management activities.
Elastic License Management add-on
Productiv’s Elastic License Management (ELM) add-on enables IT teams to automate their manual processes with workflows for license deprovisioning and license tier downgrades. Our SaaS Intelligence™ Platform powers the ELM workflows with granular, up-to-date application usage data.
1. Create workflows without coding to reduce manual steps
Using a no-code automation builder, you can set up automated workflows in minutes to help you manage licenses for an app. Workflows identify employees based on their license tier, activity history, and the selected organizational structure or custom user segment.
To ensure you don’t deprovision or downgrade the licenses of those who need access, the workflow will ignore newly provisioned employees and employees on the exempt list for the app. You also have the ability to notify affected staff by email or Slack before changing their license status. Employees can opt out of deprovisions or downgrades directly from the notification.
If someone has not used an application or its premium features in the timeframe you’ve set, you can automatically deprovision their account or downgrade their license. Alternatively, you can configure the workflow to provide a list of suggested employees to downgrade or deprovision if you aren’t ready to automate the action.
2. Automate deprovisioning and downgrading to reduce compliance risk
Deprovisioning is performed in two ways. When a Productiv provisioning connector is available, the workflow can remove assigned licenses directly in the app. If employees are accessing the app through Okta SSO and SCIM is configured for the app, the workflow can use Okta to deprovision the licenses in the app. They also will be removed from the app group in Okta — and not get re-provisioned the next time they log in to the Okta portal.
For applications with multiple license tiers, you can automate downgrade workflows to select employees who have only used features from a lower license tier. Those employees can be moved to the lower tier by taking action through a Productiv provisioning connector or via Okta SSO.
3. Establish an automation schedule and reduce IT overhead
After you set up a workflow, you can schedule it to run on a recurring basis in addition to running it on-demand. Scheduling combined with automated provisioning allows you to rightsize licenses in your app environment on your cadence for proactive and continuous optimization.
Customized App List views
Prioritize SaaS applications and adoption
Our new features enable you to create customized views with 40+ fields and easily filter the data. If you want to understand the most expensive and least used apps in your App List, customize your view to compare apps with the most inactive licenses with apps with the highest 12 month spend. Or you can filter by provisioned licenses and compare with usage rates and uncover apps that require more training to increase adoption.
Improve security and SSO coverage
The new Security tab provides key information to help you understand which applications to prioritize moving behind SSO or deprecating. Now, on one screen, you can see if an app is behind SSO, number of licenses, spend in the last 12 months, SSO protocols detected, and SSO protocols supported. The result is a full set of data that can help you prioritize applications and increase SSO coverage.
Another key element is SSO type. New SSO columns will provide insights into what kind of SSO protocol is supported by each app, including SAML 1.0, SAML 2.0, and Google Social Login protocols. You can also see what kind of logins are detected to ensure employees are logging in via the most secure method.
These new filters, data fields, and customized views will help you more easily track applications and security risks as a result of shadow IT and apps purchased outside of IT. For example, you can create a label for ‘birthright apps’ that all employees are given access to, or create a label for ‘apps to investigate’. You can also now easily click one level deeper into each application and application owner, spend over time, and active users. With this new experience, easily prioritize applications and create a path towards increased SSO coverage.
In addition to the Security tab, there’s now a compliance tab to help you track certification information across 7 compliance types. Customize your compliance view with $ spend and see which of your top applications have key certifications.
If your company is subject to compliance like GDPR, SOC2, or CCPA, you can easily identify potential gaps and risk. For example, create labels for any apps with customer information and filter SSO protocols and GDPR compliance. As rules and regulations continue to increase, these new filters can simplify how you uncover compliance risks and audit concerns from your SaaS applications.
Data fields and data export
40+ data fields and full data export
There are now more than 40 columns of data to increase visibility and insights for your SaaS portfolio. Add in views of application contacts, contract dates, and SSO protocols — all on your App List.
All of these new data fields are also now available for export. If you want to run further analysis, simply export as csv and all 40+ columns will be included.
Viewing the data is important, but it’s crucial that you’re able to easily label and edit the data. Productiv users now have the ability to bulk update labels, application contacts, and app status. If you need to flag multiple applications as security risks to review, you can easily update all app statuses for apps that are not SOC2 compliant.
Contract management improvements
Contracts can now be marked as terminated in the contract page. There are times where a contract may be terminated early or you may stop an auto-renewal of a particular contract. With this enhancement, you can now easily mark a contract as terminated, creating a single source of truth for IT, finance, and procurement, while also ending contract renewal reminders and any auto-renewal cancellation reminders.
File a contract issue
If an ingested contracted data does not accurately reflect the contracts you upload to Productiv, you now have the option to “flag an issue” directly on the contract details page and contact Productiv to troubleshoot and remedy the data.
Oftentimes, custom analysis to understand chart data is captured in ad hoc documents and is carried forward without a real way to reference it. Understanding historical data in context, however, is important to understanding trends over time.
With the new chart annotations feature, annotate chart data with custom notes for future reference and shared visibility, allowing your entire team to quickly understand and share prior analysis about specific trends, events, or anomalies in your graphs.
Ensuring an organization maintains security compliance with single sign-on (SSO) can be an intensely manual task, and difficult to verify. Having a tool that helps identify apps that are not behind SSO is a major security advantage.
It’s now even easier to reduce risk and ensure security for your entire SaaS portfolio with this new feature. Identify which apps support SSO and track SSO enablement across your entire SaaS portfolio with Productiv’s integrated security check for SSO.
A new segment in Productiv now allows you to view data for a group of people that report to a particular manager. This segment exists alongside other segments for teams, locations, license tiers, and data sources, as well as date filters.
With this new segment, you can now assess app adoption, collaboration patterns, and SaaS footprint for specific teams, based on manager. This additional functionality will allow you to more closely partner with leaders in your organization through data-driven discussions and decisions.
License management customizations
DKIM is an email security standard used for authentication. When setting up automated license-management workflows via Productiv, you can optionally choose to send email notifications to users whose licenses are about to be reclaimed or downgraded. With DKIM verification, you can configure Productiv to send authenticated emails on your behalf, avoiding the risk of your notifications ending up in the recipient’s spam folder.
Customizable email template
Customize the text of your notification emails in your automated workflows. Contact your customer success manager if you’d like to customize the text in the email template used for notifications.
License reclaim opt outs Employees with irregular usage patterns in an app may be subject to automated weekly policies and notifications of license provisioning actions. With license reclaim opt outs, you now have the ability to add a button to notification emails to opt out of these messages for an extended period of time.
There’s now a new way to learn how to use Productiv and seek self-service help with the Productiv Help Center. With the Help Center, learn the basics of how to use the product through documentation with new articles being added weekly. Explore the Help Center at help.productiv.com or via link in the product left navigation.
Note: You must be logged in to view the Help Center!
With the new multi-instance visibility feature, you can now view aggregate data for an application across multiple instances or pe into a particular instance when analyzing feature usage, license spend, and collaboration between teams.
Custom app labels
While Productiv takes aim directly at managing your licenses, provisioning, and usage, we also recognize that there are a number of other attributes of apps that must be tracked that are unique to a given organization. Tracking information in a spreadsheet is no way to run a world-class IT department at scale, or at least in a pain-free manner.
With this new feature, you can now add custom app labels into Productiv to track unique information about your applications alongside other app data.
App approval status and rationale
You may be responsible for a large portfolio of apps, inclusive of IT-managed, business-unit-managed, and shadow IT. With the number of apps in the organization growing rapidly, it can be a struggle to keep track of which apps are approved for use at the company and the rationale for approving the use of the app.
With the new app approval status and rationale feature, you can now track these attributes directly in Productiv as a central source of truth with shared visibility across the organization.
CCPA compliance certification
The California Consumer Privacy Act (CCPA) is an important compliance certification governing the data collection practices for consumers in California, including the right to know, the right to opt out, the right to deletion, and the right to equal service. Although the legislation technically applies only to California residents, given the size of the California market and the interconnected nature of the internet, most major companies that deal with consumer data are affected.
Enforcement of CCPA went into effect at the beginning of 2021. Maintaining compliance and identifying systems that hold sensitive data is an arduous task for IT teams. With the new CCPA certification check, you can now easily identify whether an app is CCPA compliant alongside 6 other compliance certifications.
You’ll now have the visibility and insight into your SaaS portfolio to make better decisions about systems that hold consumer data. CCPA compliance combined with the app custom labels (see feature referenced earlier in this post) will allow you and your team to track the combination of CCPA certification and custom labels like “consumer data” or “PII data” for easy visibility and reporting.
- Recommendations updates
- Recommendations for consumption-based licenses: Docusign envelopes
- Recommendations for activity-based licenses: Zoom Active Host
- Connector updates
- New connectors: Jira Server (On-Prem), Looker
- Connecting detected apps
- Discovered Apps updates
- Google social logins now detectable
- Bulk upload of App Contacts
- Customizable session duration
Planning and organization tool integrations
New planning and organization tool integrations
The Productiv platform already provides feature and usage analytics from Atlassian products like JIRA. Now we are adding integration with Aha! to provide even more insights into how your Product Roadmap tools are being leveraged in your organization.
Teams need tools to help track and manage their work. Asana is one of the leading tools for project management and critical for keeping teams organized. Productiv’s integration with Asana provides detailed feature usage across multiple actions. Now you can see how many employees are creating tasks, updating projects, or even uploading attachments. Track and monitor use of these features and improve collaboration and planning at your organization.
Collaboration tool integrations
New collaboration tool integrations
Productiv already has integrations with Zoom, BlueJeans, and Google Meet, providing visibility into how your employees are collaborating remotely. WebEx Meetings have now been added to the mix. You can see how many employees are attending and hosting meetings, and even compare engagement across each of these applications.
Productivity tool integrations
New productivity tool integrations
Office 365 Suite
If you’re looking to see how your users are leveraging Office or G Suite tools, Productiv already provides feature level insights into G Suite tools. In a recent update, we enhanced Office 365 tracking. Now see insights from desktop Office 365 applications of Word, Excel, Powerpoint and more. pe into what teams are using each application and overlap.
The new Looker integration provides insight into business intelligence tools. Looker is a cloud-based application designed to explore and analyze data. See employee activity in the app, and even how many queries are created, run, deleted, and saved in the system. Understand how your analytics platform is being leveraged and where you may need more training.
Licensing and automation improvements
Productiv’s deep integrations streamline licensing and automation so you can spend less time tracking down how your team manages licenses and sorting out what happens when someone leaves the organization. The recent updates enhanced licensing integrations to make it easier to provision, de-provision, and automate more IT processes. Now it is even easier to manage Office365 and Tableau licenses within the Productiv application. Spend less time searching between tools or trying to uncover which licenses need to be changed and handle it all on one screen with Productiv.
Enhanced Recommendation Engine
The new and improved Recommendation Engine helps customers take their spend analysis to the next level. With the new update you can:
- Maximize the value of SaaS contracts based on actual feature and usage data
- Improve conversations with vendors driven by billions of data points
- Align with line of business on what software they actually need
- Save hundreds of IT hours on manual data collection efforts
- Easily deprovision and create automated flows within Productiv
Updated data points for better recommendations
These updated data points go beyond log-in data and capture inpidual feature interactions that each user has with an application. The result is an accurate picture of how employees are using each feature, and hence, each application.
Now you can see if half of your employees are actually using premium features you paid for. That detailed usage information is integrated with half a dozen other data sources, including SSO data, finance data, and contract data for a holistic view of your SaaS needs. The result is the most detailed view of application usage on the market.
The recommendations data includes a buffer so you can adjust for new users and projected growth. You can mark certain employees as exempt and refine the data even further. The end result is a concrete set of recommendations that matches your specific organization.
Real-time feature usage aligned with license tiers
The Recommendation Engine matches detailed feature usage to specific license tiers, beyond simple single-sign on (SSO) data. You can now take it a step further and see activity level matched to specific features.
For example, you may have 3 different tiers of Salesforce. Our recommendations align specific feature usage with each of the 3 tiers, so you can accurately assess which level is right for each employee.
The enhanced Recommendation Engine lets you pe deeper into the data so that you can feel confident with every recommendation. All you have to do is click on the area you want to investigate further and you’ll receive detailed information down to the user and feature level. Easily decide if you need to right-size license tiers, or if you need to improve employee training on specific features.
Tailored to your contracts
Each of your applications and contracts are different but Productiv’s data provides recommendations specific to your contracts. Your vendors may have different license tiers — some paid by month, others you pay yearly. Some contracts are usage-based while others are based in seats. The Recommendation Engine offers enhanced flexibility to faction in all of these differences and provide you with the right recommendation for each contract, not a one-size fits all solution.
Improved discussions with vendors and lines of business
Better prepare for vendor negotiations with a clear picture on how many of your licenses are actually in use and what features are most valuable. Gone are the days of solely relying on employee surveys or vendor data to determine the right level of license.
Help each department re-allocate spending based on feature usage. If a specific department is not using new premium features, it might represent an opportunity for training. These new recommendations can be an important starting point for strategic discussions with each department around software budgets and requirements moving forward.
Time savings and automation
Streamline the SaaS management process and save time by reducing the need for lengthy audits to compile data for SaaS negotiations. Previously, you may have spent weeks trying to oversee employee surveys and verify vendor data. Now, the answers are at your fingertips with one platform providing real-time information driven by billions of data points.
The Recommendations Engine allows you to set up rules and customize what happens based on activity-level to automate the process and save time. If an employee is not leveraging the premium features, can get alerts, or even automatically deprovision or downgrade.
Improving your SaaS resources and allocation
Maximize the value of your SaaS portfolio and improve allocation of your resources. The Recommendations Engine provides concrete data based on billions of data points to help lead SaaS strategy in your organization. Match detailed feature usage to license tiers and see who is using premium features. Improve conversations with vendors, manage licenses more efficiently, and save valuable IT resources.
The value of team and department-level data is clear and high: By understanding how a team, a function, or a business unit is using apps, business leaders can understand what’s working and being adopted, and what’s not.
With team insights, you get a complete understanding of how your applications relate to teams in your organizations. A team is loosely defined as any segment of people that you naturally group together. Productiv pulls this information from your HR system (for example, Workday), and keeps it up to date. If you don’t have a system such as this, there’s an option to upload a CSV with the relevant structured information.
This updated visual relates team size to the number of applications they are using and allows for a segmented view based on your selected teams. You can also further segment this information by location, or even create custom segments to analyze employee data in a way that better suits you. Flexibility is key – if you want to see spend by Level III Distinguished Engineers located in Phoenix, that’s possible.
Now you’re able to see individual user’s applications, engagement per application, the type of license they have, and the spend that has been provisioned against that application. If you need to help this person in some way, Productiv has the deep data you need to quickly assess the challenge and isolate the most important applications or spend items that you should focus on.
With this level of information, you can also be a consultative partner to managers, teams, and the business at large and understand if users are stuck in tools and can help through training or even replacement of the tools.