Customer Spotlight: Hashicorp

HashiCorp uses Productiv to create higher-level visibility around SaaS applications and ensure each employee has what they need on day one

HashiCorp successfully manages over 200 SaaS apps and 400% company growth

  • Difficult to Adapt to Changing SaaS Portfolio
  • IT Resources and Vendor Management
  • Employee Experience and Onboarding
  • Improved Process and Visibility Across Organization
  • Increase Productivity and Collaboration
  • Reduce SaaS Costs

HashiCorp provides open-source tools and commercial products that are
used by over 250 of the Global 2000 companies. Their software is critical
in enabling secure, distributed application infrastructure for their customers.
The company is 8 years old, but the last 2 years have been in hypergrowth,
creating a new set of challenges.

When Jim Fazzone joined, the company did not have an IT department.
He was tasked with developing the team and helping the company scale.
HashiCorp has been adding approximately 50 new people each month,
growing from 150 people to over 1000 people in 2 years. The combination of
growth and a workforce that was 85% remote (pre-COVID) created a number
of IT challenges.

Improved Process and Visibility Across Organization

Productiv enabled the IT department to have one view of 225 apps. Previously the team would juggle between Google Sheets, Slack messages, and IT tickets to understand what software was being used. Now all of that was a thing of the past. “When we switched to Productiv, we had instant visibility into all of our known applications, how each one was being used, and which teams and individuals were using it.” said Jim. Productiv was critical in creating a platform that could be shared between Finance, IT, and Lines of Business

Reduced SaaS Costs

HashiCorp also added time limits to determine if employees had not used apps in a 90 day period. This visibility, as well as the upcoming renewals feature was critical for IT. They could have data-driven conversations with both Finance and vendors to negotiate the right level of licenses and SaaS spend.

Increase Productivity and Collaboration

Productiv allowed HashiCorp IT to become more strategic and play a consulting role with each business group. IT can now look at what tools are the best for what department and leverage usage data. For example, the Legal team may need Dropbox while Marketing may need Google Drive based on different feature usage. IT has become an enabler of increased productivity.


Jim immediately began seeing results and saving time. He talked about the ease of implementation, “from the kick-off call to my initial insights in the Productiv platform was 4-5 days. It took maybe 1.5 hours of implementation on my end.” Even more so, it helped his team rationalize the SaaS portfolio and even save 2 days of provisioning each month.

Even more importantly, Productiv has allowed IT to become more strategic and improve collaboration across the organization. IT has been able to work with departments and ensure that they have the right tools. The result is not just cost savings, but also productivity improvements.

“Productiv gives us visibility into engagement patterns and specific features that are being used, as well as tools and features that are potentially underutilized. This has proven to be a huge helper for us in renewal conversations and licensing considerations.”

Jim Fazzone
Jim Fazzone

Head of IT

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