Enterprise-Grade Security

Cloud Security

Encryption 

Productiv is a software as a service (SaaS) multi tenant solution built on top of various AWS services. Productiv maintains strict access control for our website, APIs, and backend data stores. All data is encrypted in transit and at rest, using industry standards of TLS 1.2 and AES 256. 

Availability & Continuity

Productiv is built with redundancy and availability in mind. You can monitor the uptime of Productiv at status.productiv.com.

We have two logically and physically separated sites within AWS that ensures in the case of a hard down for a single region, or multiple regions–we have a failover to help maintain our SLAs. This failover is tested at least once per year. All production and backup services are hosted within the continental US. 

Data Classification

You, the customer, control what data Productiv can access for your employees and applications. This may include employee PII. Typically, to get maximum value out of Productiv’s data analytics, customers provide Productiv access to employee PII including employee first name, last name, corporate email address, office location, and phone number.

Data Retention & Removal

All data is retained in an encrypted state, backed up to 35 days from a point in time. All ingested customer data (e.g. SaaS-app usage metrics) is retained indefinitely unless informed or requested by the customer.

Customers must request data deletion by emailing support@productiv.com Data is deleted within 90 days from date of received request and notification of completion of deletion is done via email.