2022 SaaS Awards announced — APPEALIE honors the very best in software

APPEALIE has announced the winners of the 2022 SaaS Awards.

42 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Winning SaaS platforms including ActiveCampaign, Gong, Honeybook, Intercom, and Workato.

“As the cloud continues to grow, user expectations are also growing. Our highly selective software award honors customer-obsessed SaaS platforms that deliver extraordinary experiences and results,” commented Arabella Solaybar of APPEALIE. 

As an indicator of APPEALIE’s SaaS Award selectivity, the Overall SaaS Award winners averaged over 4.6 stars on the most popular software review platforms (G2, Capterra, and GetApp – all of which use a 5-star rating scale).

The 2022 APPEALIE SaaS Award winners are presented below:

OVERALL SAAS AWARD WINNERS

Overall SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, 3rd party analyst research, amongst other criteria.

With the continued growth in entries and competition to the APPEALIE SaaS Awards, the Overall SaaS Award winners now incorporate specific product categories.

Overall SaaS Award – Analytics + Business Intelligence Category Winners:

• ​​Discuss
• Invoca
• Quantum Metric

Overall SaaS Award – Collaboration +  Productivity Category Winners:

• ​Condeco
• LiquidPlanner
• ServiceMax
• Workato

Overall SaaS Award – Commerce Category Winners:

• ​2Checkout (now Verifone)
• PaySimple
• Remdash

Overall SaaS Award – Customer Service Category Winners:

• ​​Intercom
• ChurnZero
• Revation Systems (now LinkLive)
• Yext

Overall SaaS Award – Development + DevOps Category Winners:

• ​​Applause
• Plivo

Overall SaaS Award – ERP + Finance Category Winner:

• Profit.co

Overall SaaS Award – HR + Learning Category Winners:

• ​​BrightHire
• Condeco
• Lever
• Skilljar

Overall SaaS Award – IT Management + Operations Category Winners:

• ​​Accela
• BigPanda
• Productiv​​

Overall SaaS Award – Marketing Category Winners:

• ​CallRail
• Cvent
• Invoca
• Pixlee TurnTo
• Thryv

Overall SaaS Award – Sales Category Winners:

• ​​Gong
• Revnue Corp.
• Tackle.io

Overall SaaS Award – Security Category Winner:

• ​Ontic

Overall SaaS Award – Small Business + Mid-Market Category Winner:

• GetResponse

Overall SaaS Award – Vertical Industry Category Winners:

• ​​Impel
• Lexipol

SAAS CUSTOMER SUCCESS AWARD WINNERS

Selected using entrants’ submitted documentation for their best customer success stories and outcomes.

• ​​ActiveCampaign
• automotiveMastermind
• CallRail
• ChurnZero
• EveryMundo
• GetResponse
• Glean
• Honeybook​​
• Ingram Micro Cloud
• Marchex
• Skilljar
• Tackle.io
• Tripleseat
• Yext

SELECTED SAAS AWARD WINNER PERSPECTIVES

“We’re thrilled to be recognized for our best-in-class customer success. At ActiveCampaign, our entire organization works incredibly hard to ensure our 180,000+ customers are successful. We have some of the best problem-solvers and creative thinkers in the industry. And, this passion for customers extends beyond our best-in-class customer success team to include every employee across marketing, sales, tech, and more. That passion for customer success is the key to our ongoing global momentum as an organization.” – Sameer Kazi, President at ActiveCampaign

“Our mission is to give everyone the hiring experience they deserve and that extends to the customers we serve and their candidates. We’re honored to be recognized for driving excellence in hiring for our customers and we’re committed to continuing to help them improve their quality of hire and remove bias from the hiring process.” – Ben Sesser, Co-founder and CEO at BrightHire

“CallRail is honored to have been selected as an Overall SaaS Award winner in the Marketing category, and SaaS Customer Success Award winner at the 2022 APPEALIE SaaS Awards. Our team is committed to delivering best-in-class lead intelligence solutions that help businesses tie each caller to their marketing journey, capture and manage communications, and access critical insights that help them optimize their marketing spend and customer experiences. Particularly in times of economic uncertainty, providing businesses of all sizes with insights that allow them to turn more leads into customers is critical, and something we’re proud to deliver for our customers.” – Ryan Johnson, Senior Vice President of Product Management at CallRail

“In today’s digital-first landscape, it’s critical that organizations leverage the right technology to maximize their marketing efforts – of which meetings and events are a critical part,” said Cvent CMO Patrick Smith. “The digitization of events means that planners and marketers can leverage technology to gather critical engagement data and attendee insights to elevate their event experiences and maximize business impact. Cvent’s recognition as a winning MarTech provider illustrates the powerful event tech and MarTech relationship and is a testament to the incredible results our customers are delivering through their use of Cvent technology to more effectively market and manage their events and prove ROI.”

“Lexipol provides a one-of-a-kind policy solution for public safety agencies, offering access to high-quality content within an intuitive software platform,” said Lexipol CEO Chuck Corbin. “Our recognition in the Appealie SaaS Awards demonstrates our team’s commitment to quality and innovation, as well as our dedication to helping customers operate at the highest standards of professionalism and safety.”

“ServiceMax is thrilled to be recognized by APPEALIE for the collaboration and productivity our customers have achieved with our Field Service Management platform, our in-depth industry experience, and our customer-driven approach to innovation,” said Sumair Dutta, Vice President Product Marketing at ServiceMax. “Our DNA is hyper-focused on being customer obsessed, so receiving this award confirms we are having an impact on keeping the world running.”

“We’re honored to be named a SaaS Customer Success Award winner for the prestigious APPEALIE SaaS awards,” said automotiveMastermind CEO Matt Leone. “This award means a lot to us because it’s directly related to one of our most important company goals – customer success. We are a true partner – never a vendor – for the dealerships we work with, and we’re thankful for the trust our dealer partners instill in us every day to help them maximize profitability and sell cars.”

“Discuss is thrilled to receive this year’s Apeallie SaaS Award in the Analytics and Business Intelligence category. We’re focused on our vision of helping organizations, big and small, turn people’s experiences into insights. What makes this recognition special is that it highlights that our People Experience Platform is delivering on this vision to all of customers. We’re proud to be doing what no other SaaS company has been able to achieve to date – enable organizations to scale qualitative research that brings companies closer to their customers and base more key decisions off of in-depth experiences shared by target audiences.” – Adam Mertz, SVP of Marketing at Discuss

“Procurement, finance, and IT teams today are under tremendous pressure to optimize SaaS spend, eliminate waste and redundancy, and drive value during renewals. The Productiv SaaS Intelligence™ platform equips organizations with the industry’s deepest SaaS insights so teams align on what apps they truly need, based on who’s actually using them and how. We are honored to be recognized by APPEALIE and take great pride in bringing cross-functional teams together to unlock the most value out of their SaaS portfolio at scale.” — Jody Shapiro, Co-Founder and CEO, Productiv

“Gong has become the most valuable platform for customer-facing teams because it helps them unlock their revenue potential, especially in today’s economic climate. We’re honored to be recognized as an Overall SaaS Award winner, a testament to the Gong platform’s ability to leverage AI to capture and analyze customer interactions and deliver insights that drive better decisions. In doing so, we’re helping these teams boost operating efficiency and drive more successful outcomes.” – Udi Ledergor, CMO at Gong

“Trusted online experiences are what build success, for us at LinkLive and for our customers. We’re thrilled to be recognized for our commitment to empowering digital-first engagements, and our continued commitment to innovation and relationship-driven updates in an increasingly software-dominated world.” – Martin Doettling, Chief Marketing Officer, LinkLive

“At Glean, we’re laser-focused on ensuring that our customers are successful, and that our product helps them achieve significant gains in productivity and collaboration, so it’s incredibly rewarding to be recognized with the Appealie SaaS Customer Success Award,” said AJ Tennant, Vice President of Sales & Success at Glean. “Glean has the potential to unlock company knowledge, empower employees and massively increase productivity. Seeing the real world impact we’re making by improving people’s working lives is exciting and we’re honored to receive this recognition.”

“We were honored to win last year,” says Venky B, Plivo co-founder and CEO, “but we couldn’t have repeated without a strong effort on the part of everyone in the company. Since last year we’ve launched a long list of new features for our customers.”

ABOUT APPEALIE

The APPEALIE SaaS Awards are the most selective in software.

Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence.

Pronounced “appeal-eee,” our name APPEALIE originates from our mission to recognize the most appealing apps in SaaS.