How much time does your IT team spend on managing your SaaS applications? We hear from many companies that the challenges of managing SaaS apps leave IT with little to no time to focus on more strategic initiatives. The situation has become even more complicated thanks to the pandemic and a rise in hybrid and remote work, which for many IT teams has meant dealing with a larger application portfolio.
To understand what’s at stake for IT leaders, we’ve assembled 12 SaaS statistics that highlight why IT needs the right tools to effectively manage SaaS — and we’ve even created a handy infographic! Read on to learn why these SaaS statistics should matter to your organization, and be sure to check out our infographic below.
The SaaS statistics you need to know in 2022
Here are the top SaaS statistics you should know in 2022:
- The average SaaS portfolio now has 254 apps
- SaaS spend is projected to grow by 19% annually
- 56% of apps aren’t managed by IT
- Teams use 40-60 apps on average
- 34% of SaaS purchases involve line-of-business managers
- 99% of IT leaders say SaaS management impacts daily operations
- 48% of teams say they spend too much time manually managing SaaS apps
- Only 45% of app licenses are being used regularly
- 71% of workers say the number of apps makes work more complex
- 94% of IT leaders believe manual SaaS management methods lead to poor decision-making about SaaS spending
- 97% of IT leaders don’t have complete visibility into how employees use apps
- 88% of IT leaders believe a central location for SaaS management would simplify processes, increase visibility, and allow teams to focus on strategic initiatives
Statistic 1: Companies have hundreds of SaaS apps
In Productiv’s 2021 report on The State of SaaS Sprawl, we found the average app portfolio now comprises 254 apps. IT teams are dealing with managing hundreds of apps — which also means managing more licenses, spend, compliance risks, and user requests. Typically these teams are juggling the demands of a large app portfolio without additional resources.
Statistic 2: SaaS spend is continuing to grow
Gartner forecasts that annual SaaS spend will grow by 19%, which means companies (and often line-of-business managers) will continue to adopt more tools. The intent behind these SaaS purchases is of course to help arm employees with the right apps to be their most productive, but the growth puts more strain on limited IT resources. IT is responsible for governing and securing all of these apps, including apps not managed by IT.
Statistic 3: The majority of enterprise apps aren’t managed
Productiv data reveals that 56% of enterprise apps aren’t managed (meaning no one pays close attention to things like renewal dates, licenses, app usage, security, and compliance). Teams are increasingly problem-solving app needs on their own by directly purchasing or signing up for tools. For IT, the rise of unmanaged apps can cause budget risks as well as larger threats to organizational security and compliance.
Statistic 4: Teams are using dozens of apps
Our data shows that most teams now use 40-60 SaaS apps on average. This is a byproduct of the increase in SaaS purchases by line-of-business owners. The increase in SaaS is great for employee productivity in the short term, but it can create challenges for the IT teams tasked with managing the SaaS portfolio and ensuring governance.
Statistic 5: SaaS purchase decisions are more distributed
According to Gartner, 34% of SaaS purchases now involve line-of-business managers. Although IT leaders remain the most common decision makers when it comes to buying SaaS, those decisions are increasingly made with input from other key business stakeholders. It’s important that line-of-business managers have a say in the apps their team will be using. At the same time, the democratization of SaaS purchases makes the software selection process more complex for IT to manage.
Statistic 6: Managing SaaS has created new pain points for IT
We surveyed IT leaders in partnership with Pulse, and 99% said their day-to-day operations were impacted by the pain points of managing SaaS applications. The majority of IT leaders (68%) said SaaS management had a moderate or significant impact on daily IT operations. While employees are reaping the benefits of SaaS being more affordable and easier to adopt, IT teams are feeling the impact of managing hundreds of apps in their day-to-day work.
Statistic 7: Manual SaaS oversight is incredibly time-consuming
In that same survey with Pulse, IT leaders listed one of their top pain points as the amount of time spent on SaaS management. Nearly half (48%) said their team was spending too much time manually provisioning and managing apps. With hundreds of apps and thousands of licenses to manage, IT teams are using significant resources to provision and deprovision licenses. What’s more, these tasks are so time-consuming that IT is often playing catch-up on deprovisioning and removing licenses weeks after former employees have left the company.
Statistic 8: Less than half of all SaaS licenses are used regularly
Productiv’s data shows that the average percentage of engaged users across all apps is only 45%. In other words, more than half of the SaaS licenses a company is paying for aren’t being used regularly. Many companies may be facing issues around license forecasting or app adoption. However, without granular insights into app engagement, IT teams must rely on instinct or gut feeling to help improve app adoption.
Statistic 9: The number of apps available is making work more complex for employees
A survey on remote work found that 71% of employees believe the apps available to them have increased complexity. What’s more, 49% of workers would consider leaving their job due to frustrations with the technology available at work. It’s critical that employees have the right tools for their work, but SaaS sprawl can end up obstructing productivity and create a negative digital experience for employees.
Large application portfolios often include duplicate and unmanaged apps that can lead to communication and collaboration silos. It’s up to IT teams to address these issues and sunset apps with low usage or ROI. Yet without detailed insights and real-time data, IT has no easy way to identify duplicate apps and maximize the company’s SaaS investments.
Statistic 10: Manual SaaS management leads to poor business decisions
94% of IT executives believe manual SaaS management methods lead to poor decision-making about SaaS spending. It’s not hard to understand why: manual SaaS management methods are time-consuming and error-ridden. A spreadsheet won’t automatically update when you add a new SaaS license, and there are too many moving parts to track within a spreadsheet.
Statistic 11: IT lacks visibility into SaaS apps
According to Productiv research, only 3% of IT executives have complete and real-time visibility into their SaaS tools. That means 97% of decision makers don’t know exactly what SaaS apps their employees use, how much those SaaS apps are costing the company, if those apps are compliant, or a host of other facts.
Statistic 12: Centralized SaaS management offers clear benefits
Nearly 9 in 10 IT leaders (88%) believe that a centralized SaaS management solution would offer these three benefits:
- Simplified processes
- Increased visibility into SaaS applications
- Shift focus on to strategic initiatives rather than managing SaaS apps
This is the year to put those beliefs about centralized SaaS management into action. It’s time for you to take back your time — and control of SaaS apps — with an intelligent SaaS Management Platform.
Make 2022 the year you manage SaaS apps effectively
Don’t let ineffective SaaS management hurt your company for yet another year. Turn to Productiv for intelligent insights into app engagement, usage, compliance, recommendations, benchmarks, and more. Productiv is the only SaaS Management Platform powered by SaaS Intelligence. Thanks to Productiv, your team won’t spend their time managing SaaS apps — they’ll get to focus on strategic initiatives that create value for your business.